FirstEnergy’s Ohio Utilities Remind Customers Assistance Programs are Available to Help With Utility Bills

Akron, Ohio – Ohio Edison, The Illuminating Company and Toledo Edison,
FirstEnergy’s (NYSE: FE) Ohio utilities, remind customers having difficulty paying their
utility bills that they may be eligible for special financial assistance programs.
In Ohio, customer assistance programs include:

  • Percentage of Income Payment Plan Plus (PIPP Plus)
    The Percentage of Income Payment Plan Plus (PIPP Plus) is an extended payment
    arrangement that allows Ohio customers meeting program guidelines to pay a
    percentage of their income or $10.00 per month, whichever is greater, instead of
    their usual electricity bill. Eligible customers must have a household income at or
    below 150 percent of the federal poverty level. For more information, call (800)
    282-0880.
  • Home Energy Assistance Program (HEAP)
    HEAP is a federally funded grant program administered by the State of Ohio
    Department of Development through a network of local community action
    agencies. HEAP provides customers help with paying winter heating bills, and
    occasionally summer cooling bills. For more information, call (800) 633-4766
    (Ohio Edison and Toledo Edison customers); or (800) 589-3101 (Illuminating
    Company customers).
  • Salvation Army Emergency Hardship Programs
    The Salvation Army organizations across the Ohio utility territories offer
    emergency assistance programs for those who have suffered a recent financial
    hardship and need temporary help to pay their electricity bill. Program funding is
    provided by FirstEnergy’s Ohio employees and customers. The distribution of
    funds is administered by Salvation Army agencies located throughout Ohio.
    Contact your local Salvation Army agency to learn more.
  • Emergency Assistance
    Additional help in paying utility bills may also be available to low-income
    residents through local county departments of human services, community action
    agencies, soldier’s relief commissions or veteran’s services offices. Listings for
    these resources can be found in the blue pages at the front of your local telephone
    directory, or you can call your county government or visit them online to learn
    more.

Ohio residential customers of FirstEnergy’s utilities looking for a convenient way
to manage their electric bills also can sign up for the FirstEnergy Installment Plan, which
allows customers to make consistent monthly payments to avoid the impact of seasonal
highs and lows in their electricity bills. To apply or learn more about programs to help
keep electricity bills affordable, visit www.firstenergycorp.com or call Ohio Edison
customer service at (800) 633-4766; The Illuminating Company customer service at
(800) 589-3101; and Toledo Edison customer service at (800) 447-3333.

Ohio Edison, a subsidiary of FirstEnergy Corp., serves more than 1 million
customers across 32 Ohio counties. Connect with Ohio Edison at www.ohioedison.com,
on Twitter @OhioEdison and on Facebook at www.facebook.com/OhioEdison.

The Illuminating Company serves more than 750,000 customers across
Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties. Follow The Illuminating Company on Twitter @IlluminatingCo and on Facebook at
www.facebook.com/IlluminatingCo.

Toledo Edison serves more than 300,000 customers in northwest Ohio. Follow
Toledo Edison on Twitter @ToledoEdison or on Facebook at
www.facebook.com/ToledoEdison.

FirstEnergy is dedicated to safety, reliability and operational excellence. Its 10
electric distribution companies form one of the nation’s largest investor-owned electric
systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland
and New York. The company’s transmission subsidiaries operate more than 24,000 miles
of transmission lines that connect the Midwest and Mid-Atlantic regions. Visit
FirstEnergy online at www.firstenergycorp.com and follow on Twitter at
@FirstEnergyCorp.

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