Dear NOPEC member electric community:
As you are aware, NOPEC recently changed its electric supplier to NextEra Energy Services Ohio (NextEra) and they will begin serving NOPEC customers in January 2017. We wanted to provide some information about what some of your residents may receive in the mail in the upcoming weeks in case anyone has questions in your community. We emphasize that there will be no disruption in electric service for any of your residents as a result of NOPEC transitioning to NextEra. There are three possible scenarios for your residents that we want to explain:
For any of your residents who are currently NOPEC customers and did not return any post card or “opt out” in response to a mailer they recently received from NextEra/NOPEC, they will be automatically enrolled in our aggregation program. Customer bills in January or February, depending on meter read cycle, will reflect the change to NextEra/NOPEC. The majority of all NOPEC customers are in this category.
For your residents who are not currently NOPEC customers because they are taking their electric generation service from the utility (Standard Service) and did not opt out, they will also be automatically enrolled in our aggregation program in January or February (depending on meter read cycle). These customers will receive a notice from the utility explaining their right to cancel the enrollment with NOPEC/NextEra within 7 days. If a resident wishes to be enrolled with NOPEC/NextEra, they should do nothing. This only applies to customers new to the aggregation or community and is a small number of residents.
A small number of your residents who are currently NOPEC customers may have been inadvertently omitted from the initial opt-out mailing and thus not received the NOPEC/NextEra mailer. We are mailing opt out notices to these residents in late December. Residents do not need to respond to this notice from NOPEC/NextEra and they will be automatically be enrolled in the aggregation on an upcoming meter read cycle in early 2017. Due to PUCO rules, these customers will receive a notice from their utility that their electric service account is being returned to utility Standard Service. These customers do not need to respond to this notice from the utility; as they will return to Standard Service with the utility for at least one month. This utility notice will be sent from the utility in the coming days and will likely arrive before the NOPEC/NextEra “opt-out” notice arrives in late December. If the customers do not opt out, these customers will receive the same additional notice from their utility as new customers do which will explain the right to rescind the enrollment with NOPEC/NextEra within 7 days. Again, if the resident wants to enroll with NOPEC/NextEra, they should do nothing. They will then be enrolled with NOPEC/NextEra on their next meter read cycle. While this is a small number of the total NOPEC aggregation customers, we want to make sure you are aware of this.
If you have any questions about this, please feel free to call us at 855.667.3201.
Thank you for your patience and support as we make this important transition, and best wishes for a Happy Holiday season.